After delivery,
still on site.
A truck-mounted crane or a heavy recovery vehicle is judged not on the day it is delivered, but over every year it spends on site. innomek keeps commissioning, training, maintenance and spare parts under one responsibility.
Four lines, one responsibility.
Service, training, warranty and parts are not separate desks. The same engineering team that designs the IM series answers when the machine needs support.
After-Sales Service
Wherever your vehicle works, service goes there. Fault diagnosis on the hydraulic circuit, boom and chassis connections, on-site intervention and a periodic maintenance plan.
- 01.1Mobile response teams and on-site service
- 01.2Remote first assessment and fault diagnosis
- 01.3Scheduled maintenance plan and overhaul
- 01.4Boom, subframe and hydraulic group inspection
Operator Training
Operator and technician training is delivered with the vehicle: load moment control, outrigger deployment, reading load charts per boom configuration, daily checklist.
- 02.1Operator handling and safety training
- 02.2Load chart and stability practice
- 02.3Technical programme for maintenance staff
- 02.4Hands-on refresher sessions on site
Warranty and Inspection
The superstructure is covered by factory warranty. For statutory inspection and lifting equipment compliance we provide the technical file, load test records and manufacturer declaration.
- 03.1Factory warranty and extension options
- 03.2Scope and claim process tracking
- 03.3Digital archive of service records
- 03.4Technical assessment after damage
Spare Parts
Cylinder seals, valve groups, winch drums, slide pads and boom components are supplied from stock, tracked by serial number.
- 04.1Original parts supply
- 04.2Stock priority on critical items
- 04.3Hydraulic, electrical and boom group parts
- 04.4Technical documents and part catalogue
From the call to the report.
Request
Reach us by phone, email or the quote form. Share the model, the serial number and where the machine is working.
Technical review
The team assesses the fault or the request remotely, then draws up the part list and the labour plan.
Field or workshop
Intervention is carried out on site. Work that needs a bench goes to the Konya plant.
Reporting
The operation, the replaced parts and the next maintenance date are delivered as a written record.
Response times vary with the location and the scope of the work.